You have 15 days from receiving your order to request a return.

To start, sign in to your customer account, open the relevant order and follow the return instructions.

Return costs

For returns arranged through our return service, the following amounts apply according to the delivery country:

• Italy: €5 for a refund, or €0 if you choose a gift card.
• Other European Union countries: €15 for a refund, or €5 if you choose a gift card.
• Rest of the world: €25 for a refund, or €15 if you choose a gift card.

The applicable return cost is deducted from the refund or gift card amount. A gift card is issued only if you choose that option. These charges do not apply to returns required to remedy faulty or non-conforming goods.

You may choose a refund to the original payment method or a gift card. Size exchanges are not available. If you need another size, you can place a new order.